Shipping Policy

Welcome to LIV Matte! We understand that getting your items quickly and in perfect condition is important to you. That's why we've outlined our shipping policy to ensure a transparent and hassle-free experience.

  1. Processing Your Order
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order in our system.
  • Processing Time: Orders are processed within one business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We typically ship orders within 1 business day. After shipment, USPS typically delivers within 2 to 5 business days to US addresses.
  1. Domestic Shipping Policy
  • Shipping Options and Delivery Times: We offer various shipping options to meet your needs. Estimated delivery times are as follows:
    • Domestic Shipping: 3 to 7 business days
  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. We are currently offering free standard shipping on all orders within the United States.
  1. International Shipping Policy
  • Availability: We are currently not selling internationally. We only offer products in the USA, with plans to expand our product availability to other countries in the near future.
  • Customs, Duties, and Taxes: LIV Matte is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  1. Tracking Your Order

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

  1. Damages

LIV Matte is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

  1. Returns Policy

For information about returns, please refer to our Returns Policy page.

  1. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us at:

LivMatte, Inc.

300 SE 2nd Street Suite 600

Fort Lauderdale, FL 33301

Customer Service: support@livmatte.com